These terms and conditions form the basis on which you apply to join Rail Riders Ltd and you are agreeing to be bound by them. Please read them carefully as they contain important information.
General terms and conditions
This site is owned and operated by Rail Riders Ltd of 5 The Rowans, Dalton, Thirsk, North Yorkshire YO7 3JW.
Note: For the avoidance of doubt “goods” means merchandise and “services” means availing of our Membership Scheme or Members Discount Scheme and these may be withdrawn at any time and without prior notification by either us or our partners.
1. Terms and Conditions for Membership
Your membership will be due for renewal on the 1st and any subsequent anniversary(s) of your joining. If you have joined via the website this will accrue automatically, if payment fails you will receive an email informing you of this.
1.1 Any member of the club may resign his/her membership by providing the Membership Secretary with written notice either postal or email. A member will be deemed to have resigned from the club if his/her membership subscription remains outstanding for more than one month after the date of their renewal.
1.2 One person membership is only valid for persons 16 years or above.
1.3 Family membership is valid for 2 Adults and up to 3 children ages up to the age of 15 years. On there 16th Birthday they will no longer be classified for the child part of the Family membership.
1.4 It is expected that members will not bring the club into disrepute with our partners offering discounts on their products and services and or those railway locations we arrange a club members visit. If it is found either the the member is miss using or is acting unbecoming then our partners are authorized to remove the membership card and or vouchers and will report back to Rail Riders Ltd. If this happens membership will be immediately revoked.
1.5 Membership Events and Trips are organised for the club members enjoyment, subject to a few conditions.
- When attending a depot visit, please ensure you carry your valid members card with you and if requested another form of ID, failure to comply with this will result in you not be allowed entry.
- Family members that purchase more than one ticket, please email the Rail Riders Admin Team the full names of all ticket holders
- If you are fortunate to gain a place on any of our visits, please read the emailed direction email we will send you as this may require you to send us information for the on site security. Failure to comply with this will result in a refund of your ticket/s and then the spare ticket/s being offered to another member and you being refused entry.
- Failure to comply with any instructions given by either ourselves or the depot concerned can also lead to your membership being revoked. We want you to all have a safe and enjoyable visit.
- If you are on any medication, please bring it with you. If you have a medical condition please take this into account before booking a place as some of the visits do involve walking on uneven ground and long distances.
- It is worth pointing out that all our visits unless specified are for members only, If we find that a ticket has been purchased for a non member this could result in your membership being cancelled as it is not fair to the other members if you buy for a non member.
Our membership fees are not expensive, ask them to sign up so they can try for a place.
- If for some reason you cannot attend a visit that you have purchased tickets for, please inform the Rail Riders admin team via email so that they can arrange a refund, then the resale of the spare ticket to a member on the waiting list. DO NOT sell the tickets on by yourself, as the admin team need to have a record of who is attending .
- We will be operating a waiting list for each depot visit, which will open after the tickets have sold out, this list is in case any of the lucky ticket holders drops out. This list is strictly first come first serve. In the unlikely event of the tour tickets overselling, those that have tickets after the cut off point will have their tickets refunded and their names will be automatically added to the waiting list.
- Going forward by purchasing a ticket for a depot visit you are in agreement to these updated rules.
Remain the property of Rail Riders Ltd at all times and we reserve the right to Cancel Suspend or permanently withdraw Membership at any time and without prior notice. Membership is Personal or Family only and is not transferable at any time. You must not lend or allow anybody to use your Membership Card for any reason. Rail Riders Ltd or any of our Partner organisations reserve the right to withdraw and remove a Membership card from members if they have reason to suspect the card is being misused to avail of any membership discount.
2.1 Loss or damage to Membership Cards.
If you lose your membership card you must inform us immediately by telephone, we may also ask you to inform us in writing as well, we reserve the right to make a charge of not more than 15% of the yearly membership fee to replace lost cards this is an administration charge only. You should also inform us should your card be so badly damaged that it cannot be read or used.
2.2 Members only Discount Codes.
These codes must not be shared with non-club members, in order to allow them to gain an unfair discount which they otherwise would not be entitled to. Any member who is caught sharing codes either off the website or by attempting to sell Rail Riders Express (the club magazine.) will immediately and without further recourse to them have their membership terminated, Rail Riders will also share your Membership Number and Name with all partner outlets as being invalid and thereby ineligible for any further discounts.
2.3 Members Only Magazine.
Members will receive 1 copy of Rail Riders Express every 3 months. It is against our Terms and Condition for members to attempt to sell the Magazine via any sales median what so ever and any members breaching this or indeed any other rules, will have their Club Membership terminated immediately.
3. Ownership of rights
All rights, including copyright and Trade Marks, in this website and Logo’s typescripts and styles featuring Rail Riders and Rail Riders Express are owned by or licensed to Rail Riders Ltd. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use, is prohibited without our permission. You may not modify, distribute or re post anything on this website for any purpose or use any of our Logo’s without our express permission. The use of the “British Railways Double Arrow” Symbol is used under licence from Department of Transport and accordingly is not our mark or Copyright.
4. The contract between us
We must receive payment of the whole of the price for the goods/services that you order before your order can be accepted. Payment of the price for the goods/services represents an offer on your part to purchase the goods/services, which will be accepted by us only when the goods are dispatched/services confirmed. Only at this point is a legally binding contract created between us.
5. Acknowledgement of your order
To enable us to process your order, you will need to provide us with your e-mail address. We will notify you by e-mail as soon as possible to confirm receipt of your order and to confirm details. For the avoidance of doubt, this correspondence does not constitute a contract between us. All merchandise orders will be shipped by our merchandisers Bufferbeam, please allow up to 28 days for delivery of your items. All Merchandise orders and Membership packs will be shipped by our partner organisation Bufferbeam.
6. Accuracy of content
We have taken care in the preparation of the content of this website, in particular to ensure that prices quoted are correct at the time of publishing and that all goods have been described accurately. However, orders will only be processed if there are no material errors in the description of the goods/services or their prices as advertised on this website. Any weights, dimensions and capacities given about the goods are approximate only.
7. Damage to your computer
We try to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it will not cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website. Except in the case of negligence on our part, we will not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.
8. Availability of goods
All orders are subject to acceptance and availability and are on a 28 day delivery window. If the goods you have ordered are not available from stock, we will contact you by e-mail or phone (if you have given us details).
You will have the option either to wait until the item is available from stock or to cancel your order. If you have ordered a service, we will contact you via email to confirm acceptance or to suggest alternative services.
9. Cancellation rights
Under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 SI 2013/3134 you have the legal right to cancel your order or Membership up to 14 calendar days after the day on which you receive your goods (with the exception of any made to order items). You do not need to give us any reason for cancelling your contract nor will you have to pay any penalty.
9.1 Should you wish to cancel your order, you will need to notify us, either by postal or E Mail
9.2 You cannot cancel your contract if the goods you have ordered are bespoke (i.e. made to order).
9.3 If you have received the goods before you cancel your contract then you must send or give the goods back to us at our contact address at your own cost and risk. If you cancel your contract but we have already processed the goods you will not need to come and collect them.
9.4 Once you have notified us that you are cancelling your contract, and we have either received the goods back or, if earlier, received evidence that you have sent the goods back, we will refund any sum debited by us from your credit or debit card within 14 calendar days.
9.5 We may make a deduction from your refund for any loss in the value of the goods supplied if the loss is the result of unnecessary handling by you (for example using or wearing the goods prior to cancellation)
10. Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and sent to our contact address at 5 The Rowans Dalton, Thirsk, North Yorkshire, YO7 3JW and all notices from us to you will be displayed on our website from time to time.
11. Changes to legal notices
We reserve the right to change these terms and conditions from time to time and you should look through them as often as possible.
12. Law, jurisdiction and language
This website, any content contained therein and any contract brought into being as a result of usage of this website and Membership services, are governed by and construed in accordance with English law. Parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English.
If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.
15. Third party rights
Nothing in this Agreement is intended to, nor shall it confer any rights on a third party.
We, Rail Riders Ltd are committed to respecting and protecting the privacy of anyone using our site and the confidentiality of any information that you provide us with. The purpose of this statement is to set out how we use any personal information that we may obtain from you.
Data Protection Act 1998 (‘the Act’)
We are registered under the Data Protection Act and comply with the Act in all our dealings with your personal data.
Use and collection of personal information
We do not store credit card details. However we may need to share customer details with any of our Partner Organisations, In general you can visit our website without telling us who you are and without revealing any information about yourself. If, however, you use our site you will need to register and you will be asked to provide certain information such as your contact details. We will store this data and hold it on computer or otherwise.
We may use information that you provide:
To register you with our website and to administer it.
For assessment and analysis, e.g. marketing, customer and product analysis, to enable us to review, develop and improve our services.
If you do not want us to use data in this way, or to pass your details on to third parties for marketing purposes, please tick the relevant box situated on the form on which we collect your data.
We may have cause to disclose your personal information to third parties for the purpose of your membership or membership services.
In the event we sell or buy any business or assets, in which case we might disclose your personal data to the prospective buyer or seller.
If we are under a legal duty to disclose or share your personal data in order to comply with or meet any legal obligation
Some of our cookies are used to simply collect information about how visitors use our website and these types of cookies collect the information in an anonymous form.
To find out more about cookies, including seeing what cookies have been set and how to manage and delete them, visit ww.allaboutcookies.org.
If you do not wish to accept cookies from our website, please leave this site immediately and then delete and block all cookies from this site. Alternatively, you may opt out of receiving information from us by e-mail, telephone or post.
We endeavour to take all reasonable steps to protect your personal information. However, we cannot guarantee the security of any data that you disclose online and we will not be responsible for any breach of security unless this is due to our negligence or wilful default.
You have the right to ask us not to process your personal data for marketing purposes. We will aim to inform you before collecting your data if we intend to use your data for such purposes or we intend to disclose your information to any third party for such purpose. You can exercise your right to prevent this happening by checking certain boxes on the forms we use to collect your data.